Frequently Asked Questions
Everything you need to know about your CHIQUEL beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your order has been processed and shipped, a tracking number will be sent to you via email so you can monitor its journey.
Do you offer international shipping?
Yes, CHIQUEL ships worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are CHIQUEL products cruelty-free?
Absolutely. We are committed to ethical beauty standards. None of our products or ingredients are tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.
How do I choose the right shade for my skin tone?
We provide detailed shade guides on each product page. If you are still unsure, you can contact our beauty experts via live chat for a personalized recommendation.